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See the latest about a temporary release delay on new titles. Learn more. View Larger Image. Register your product to gain access to bonus material or receive a coupon. A clear guide to the technical and organizational issues involved in developing and deploying an e-Business model. Revolutions begin with attacks on the language. Managers must manage in the fog of this technology revolution.

Kalakota and Robinson's book provides a lens for managers who want to understand the terminology and take action--to grasp the opportunities or defend against the invading virtual competitors. When the history of e-business is written--perhaps sooner than we think--this book will go down as a management landmark that helped clear the fog of mumbo jumbo and provided a beacon through which managers could chart their course.

To survive and succeed in today's complex business world, all companies--from established industry leaders to feisty upstarts--must develop a strategy that allows them to take maximum advantage of the latest trends in technology. Successful companies have implemented focused e-business strategies to build cutting-edge enterprises that serve and retain customers, manage suppliers, and integrate selling chains better than ever before.

Others, unfortunately, are lured into ill-fated ventures by the ever-changing roster of buzzwords, fads and analogies. A timely follow-up to the best-seller on this crucial topic, e-Business 2. Ravi Kalakota and Marcia Robinson present an innovative application framework that guides the migration from a traditional business model to an e-business model.

Drawing on their extensive personal experience working with leading businesses, they provide a clear picture of the benefits and challenges that e-business companies face and identify the fundamental design principles for building a successful e-business blueprint. This new edition incorporates the latest strategies and techniques gained from the experiences of the first generation of e-businesses.

In addition to updated information on application framework design, the book now features more detail on strategy and e-business execution. It then addresses core application frameworks--customer relationship management, selling chain management, enterprise resource planning, supply chain management, e-procurement, and business intelligence--and shows how each forms the foundation of an e-business strategy.

Moving from e-Commerce to e-Business. Spotting e-Business Trends. Digitizing the Business: e-Business Patterns. Constructing the e-Business Architecture: Enterprise Apps. Implementing Supply Chain Management and e-Fulfillment.

Developing the e-Business Design: Strategy Formulation. Mobilizing the Organization: Tactical Execution. In the face of change, is your management. Managers and companies everywhere are at a crossroad. With so many ways to go, which road will lead to success? What roadblocks will need to be navigated? Which business models, management strategies, and tactics will ensure success? What will the characteristics of the next generation of business applications be, and which vendors will lead in delivering them?

To whom can managers turn for help? If you're losing sleep over these questions, you've picked up the right book. We'll help you find the road to take to learn the fundamentals of business built on a digital foundation. If these questions are not of paramount importance to you, get used to mediocre business performance. In these days of frequent and rapid change, skill in designing and changing complex "digital corporations" is a significant advantage.

This advantage is highlighted throughout the book. To achieve an edge, management must be able to create complex service models built on technology--"e-service" designs. Simple designs offer no advantage and are easily copied.

This book is about the discipline needed to create complex infrastructure choices, which are central to any modern firm. This book, based on several years of researching, consulting, managing, and growing e-business start-ups, tackles two nagging questions. Through detailed case studies and analysis, this book examines the e-business blueprint, offering step-by-step guidance in choosing and implementing the right application strategies to survive the e-commerce onslaught and to succeed.

The thesis of the book is that durable application frameworks can guide you through the e-business chaos. Business models change. Technology changes. But application infrastructure design principles endure. Managers of established companies are struggling to comprehend this new phenomenon: e-commerce. But already, the next wave--e-business--is reaching shore.

Intensified competition and new e-commerce opportunities are pressing traditional companies to build e-business models that are flexible, fast moving, and customer focused. In other words, the core of the enterprise itself is undergoing a metamorphosis from e-commerce to e-business. The message is simple: Without a transition to an e-business foundation, e-commerce cannot be executed effectively.

Considering the inevitability of moving toward an e-business foundation, senior management is being galvanized into tactical action. Those who fail will pay a high price.

One point deserves emphasis: Choosing to pursue e-business is not easy. It is not a public relations campaign. It cannot be grafted onto or integrated into a company's normal business-as-usual operating philosophy. Going "e" is a central act that shapes every subsequent plan and decision a company makes, coloring the entire organization, from its competencies to its culture. If they seriously want to develop effective strategies for competing in the new economy, managers must understand the fundamental structure of the next-generation e-corporation built on an interconnected web of enterprise applications.

We wrote this book to provide a master blueprint for building an innovative e-corporation that can survive and thrive in the digital world. Many books have been written about how the old economic rules of scale, scope, efficiency, market share, and vertical integration are no longer sufficient. New rules must be applied, and that requires new organizational capabilities. Managers everywhere understand the urgency; they're itching to get going and to make change happen.

Unfortunately, first-generation e-commerce strategy books were long on vision but short on detail. It's easy to talk about the e-commerce future, but the real management challenge is to make it happen in a systematic way without derailing existing business.

What does this mean to top management? If customers are moving online, the whole information technology IT investment paradigm must shift toward creating an integrated e-business model.

The focus of this book is practical: helping senior management plan for and manage e-business investments. The first step is to design a comprehensive e-commerce strategy and then to evaluate prospective line-of-business application framework investments on the basis of how well the technology or application advances the strategy. Companies often make the mistake of focusing first on e-commerce applications and only then trying to bend a strategy around this outline.

To succeed, managers must have a strong e-business strategy in place before considering specific e-commerce application investments. Otherwise, most e-commerce efforts are doomed to fail. But what do these internal e-business architectures and investments look like?

The answer is the focus of this book, the first to look at the problem of structural migration: how to transform an old company into a new agile e-corporation.

This book provides a unique view of the next-generation, integrated enterprise and the line-of-business application investments necessary to compete. We highlight the critical elements--business processes, back-office and front-office applications, and strategy--that managers need to be successful in the digital economy. In other words, corporations involved in e-commerce must rethink their visions of the future. Understanding how to lead one's company into the e-commerce arena requires a new point of view about integration and the business design.

We offer step-by-step navigation of the uncharted e-business terrain. Executives and consultants everywhere need this guide to navigate the information economy. Many managers are so focused on the details of e-business that they fail to see the vast structural change in how the application infrastructure is being put together. Virtually every business discipline is affected by e-commerce and e-business application architectural efforts.

Management needs to learn that the real challenge surrounding e-business is the task of making it happen. This book focuses on the business architecture that managers must build in order to achieve e-business success. For firms in mature industries, such as automotive, insurance, and retail, that are trying to move in new directions, this book offers critical insights.

For market leaders, such as Home Depot and FedEx, this book offers insights for sustaining their leadership. For entrepreneurs managing start-ups, this book highlights the key issues on which those businesses will succeed or fail.

Its timeliness and insights into the changes in organizational practice make this book appealing to a broad management market:. This book is a must-read for all managers, consultants, entrepreneurs, and business school students who have been discussing and reading about e-commerce and who are interested in knowing how they can capitalize on the next wave of business innovation. We start by dissecting the critical practices of companies that have pursued an e-business operating model to reach the top.

We then extract examples of the sharpest thinking in business today. What emerges is a clear picture of the kinds of companies that will be tomorrow's stars and the strategies that will help them retain the market leader moniker. The first five chapters describe a new e-business design composed of building blocks called enterprise applications. Market leaders are developing intricate e-models resting on a set of intertwined enterprise apps--customer relationship solutions, enterprise resource planning systems, order management solutions, or supply chain solutions--and then building their strategies around that set.

Each enterprise app demands a distinct strategic fusion of customer-centric processes, information systems, management systems, and culture. Most managers are apprehensive about tackling strategic fusion issues because they represent such a formidable task, one that transcends the organizational structure and line-of-business considerations.

This book offers a way to structure this widespread strategy problem, slice it into manageable pieces, and create actionable plans that can be executed quickly. Chapters 6 through 11 explore the various e-business design elements in the new e-corporation. The goal is to identify clear, rational, strategic design choices that are responsive to evolving customer needs.

Each chapter ends with a Memo to the CEO that provides a set of normative questions that must be answered convincingly if the building blocks of strategic integration are to be constructed effectively and profitably.


e-Business 2.0: Roadmap for Success, 2nd Edition

View larger. This product is part of the following series. Click on a series title to see the full list of products in the series. Pearson offers special pricing when you package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson rep. Marcia Robinson is the cofounder and president of e-Business Strategies. She has extensive experience in the service delivery and customer side of e-business for the financial services industry.


E Business Roadmap for Success by Kalakota Ravi Robinson Marcia

View larger. Download instructor resources. Additional order info. Looking for a way to effectively introduce e-business to your students? As students learn the strategies of business operations, it's ever more important that they learn how to take maximum advantage of e-business. Ravi Kalakota and Marcia Robinson have created a timely follow-up to the best-seller on this crucial topic, E-Business 2. Drawing on their extensive personal experience working with leading businesses, they provide a clear picture of the benefits and challenges that e-business presents and identify the fundamental design principles for building a successful e-business blueprint.

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